elferreira

Investing in Marketing vs. Investing in Customer Service

I see companies spending FORTUNES on spectacular marketing campaigns, creative ads, influencers… For what? So that when the customer arrives, asks a basic question, and is served by a useless bot, or is responded to days later, or is treated poorly. 🤦‍♂️ What’s the point of attracting thousands of customers if you scare them away

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Gurus, degrees, and the harsh reality of marketing

“With my 3-hour course, you’ll be a marketing expert and earn $10k a month.” “You need this certificate to be taken seriously in the industry.” “Your LinkedIn profile doesn’t have enough followers/interactions to get a job/clients.” Enough with the fairy tales! ✋ I’ve seen people with a thousand degrees and certificates who can’t solve a

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The dark side of digital marketing: beyond the smoke and mirrors

I’ve already talked about smoke and mirrors, but there’s a darker side to digital marketing that many ignore (or practice). Not everything is fair game when it comes to getting customers or “visibility”: 👻 Fake indicators: Buying likes, followers, comments, reviews. It’s bread for today, hunger for tomorrow. Platforms (and users) are increasingly detecting these

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Selling smoke in Digital Marketing

Tired of digital marketing smoke and mirrors? 💨 I see many out there talking about “magic formulas”, “exponential growth” and “7 figures in 24 hours”. The reality is different, colleagues and entrepreneurs. Real marketing is not about buying followers, not about empty “viral” posts, not about gurus selling shortcuts. It is about: ✅ Understanding your

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